Service Q&A
Customized Service
Can I have a charging station with a design that matches my brand image and unique style?
Will the customized design affect the functionality of the charging station?
No. Our engineering team ensures that all functional aspects, safety features, and charging capabilities are fully integrated into the custom design.
What are the customization options for charging station features and functionalities?
We offer a range of customization options, including power output, charging connectors, user interface, and smart charging features, tailored to suit your specific needs.
How do we discuss and initiate the custom charging station project with your team?
To initiate a custom project, simply reach out to our sales team or customer support. We will work closely with you to understand your needs and provide tailored solutions to meet your objectives.
What is the lead time for customizing and manufacturing charging stations?
The lead time for customization depends on the complexity and scale of your requirements. We will provide a clear timeline during the consultation phase.
Factory Strength
Can you provide information about your factory's certifications and standards compliance?
Certainly! Our factory adheres to stringent quality control measures and holds certifications such as ISO, CE, TUV, CMMI, OCPP, and UL, ensuring that our charging stations meet industry standards and safety requirements.
Can I visit your factory to assess your manufacturing capabilities?
Of course! We welcome customers to visit our factory and witness our manufacturing process first-hand. Please reach out to our sales team to arrange a factory tour.
Does your factory have a research and development (R&D) department for continuous product improvement?
Yes, we have a dedicated R&D team that continually innovates and improves our charging station designs, incorporating the latest advancements in technology and customer feedback.
Can your factory handle large-scale orders or projects for charging stations?
Absolutely! Our factory is equipped to handle both small-scale and large-scale orders, and we have successfully completed numerous projects of varying sizes.
How is the after-sales service for your charging stations?
We offer a comprehensive after-sales service package, including warranty coverage, prompt support, and responsive customer service to address any queries or issues.
Security & Certificate
What certifications and standards compliance does your charging station hold?
Our charging stations are certified to meet industry standards and safety requirements, including ISO, CE, TUV, CMMI, OCPP, and UL, etc.
Are your charging stations compliant with local and international regulations for electric vehicle charging?
Yes, our charging stations are designed and manufactured to comply with local and international regulations for electric vehicle charging, ensuring their safety and legality.
How do you ensure the security of user data and transactions in your charging stations?
We prioritize the security and privacy of our users. Our charging stations employ advanced encryption protocols to safeguard user data and ensure secure transactions during the charging process.
Does your charging station APP undergo regular security updates to protect against potential vulnerabilities?
Yes, our charging station APP undergoes regular security updates to address any potential vulnerabilities and ensure the highest level of security for our users.
Do your charging stations have remote monitoring capabilities to identify and address security or performance issues in real-time?
Yes, our charging stations are equipped with remote monitoring capabilities, allowing us to promptly identify and address security or performance issues to maintain optimal operation.
