Technical Support
Pre-sales Consultation
Get expert advice tailored to your EV charging needs. Our consultation services provide in-depth analysis, strategic planning, and customized solutions to help you optimize your charging infrastructure and achieve your business goals. Contact us today to provide you with a professional charging solution.
App Support
Access essential support resources offline! Log in to Sino Energy App to explore a rich library of FAQs and step-by-step guides designed to assist with both common and complex issues. Get help with updates, integrations, data syncing, and custom features, and provide feedback to enhance app functionality.
Load Balancing Support
We assist with configuring and managing load-balancing systems to prevent overloads, ensure efficient energy use, and enhance overall system performance. Our team guides setting up load balancing solutions, monitoring performance, and making adjustments to maintain optimal operation and reliability.
Remote Support
Access expert technical assistance quickly with our remote support service. We provide efficient problem resolution and detailed guidance, all without the need for on-site visits. Our team leverages advanced tools and technologies to diagnose and address issues promptly, ensuring minimal disruption to your business.
Technical Documentation
Access detailed technical manuals, guides, and documentation to help you understand and operate your charging stations. Our support includes providing and updating all necessary documentation for your reference.
After-sales Support
We provide ongoing after-sales support, including maintenance, updates, and troubleshooting, to ensure your EV charging stations operate at peak efficiency. Contact us anytime for prompt and reliable support.
